ist magazine February 2023

Owners • Julian & Kristy Mazeika Years in Business: 5 Staff: 7

UV Systems: 16 Sunless Systems • (1) Norvell Auto Revolution Booth • (1) Norvell Custom Spray-Tan Unit Other Services • Red-Light Therapy Lotions • Designer Skin • Devoted Creations • Ed Hardy • Tan Inc. • Swedish Beauty

“At Tan Athens, we believe in having a staff that is fully trained in all aspects of indoor tanning.” KRISTY MAZEIKA

• Hempz • Norvell

Best Selling Lotions • Devoted Creations Black Velvet • Devoted Creations Bronze Confidential • Devoted Creations Beyond the Beach Salon Software • Helios Distributor Partner • Heartland Tanning Salon Certification • Sun is Life (of course) • Norvell Spray-Tan *Additionally, we have been voted Best Tanning Salon in Athens, GA five years in a row! Pictured with Co-owner Kristy (right) is Assistant Manager, Emalee Griggs.

the cleanest facility in town. How would you describe your cleaning protocols?

IST: The training also includes salon opera tions such as how to resolve an issue with a dissatisfied guest. Can you give our readers an example of a “testy” Tan Athens tanner (no names, please!) and how you handled the situation? KM: I have learned over my 18 years in the tanning industry that you simply cannot make everyone happy – every now and then, you will get a dissatisfied customer. At Tan Athens, we make sure to listen to the guests’ needs and concerns, figure out what we can do to make sure they feel heard and appreciated. Recently, a guest really wanted to tan twice in one day. I let them explain their reasoning and calmly told themwe do not allowmore than one session in a day because the tanning process doesn’t stop when you leave the sunbed; your skin needs downtime to properly develop color. As recommended by the FDA, a 24-hour resting period between sessions will allow you to maximize your color and skin care. IST: Kristy, I’ve really enjoyed our chat but it’s time for the wrap-up. What are the 3-5 year goals for your salon? KM: We plan to expand our business within Athens and the surrounding areas to pro vide the best guest experience to our current tanners and many future new ones. I am always reaching for the stars! n

KM: Our sanitization standards are top notch! We continuously strive to provide a clean and friendly environment by going above and beyond with cleanliness. We only use certified cleaning solutions and deep clean our equipment constantly to ensure our guests get the best tanning experience and results. IST: As you passed the class with flying colors, you and your assistant manager, Emalee, received Sun is Life completion certificates. I’m sure you have them properly framed in view for your guests! What insights can you share about the training and the importance of salon operator certification. KM: Yes, our Sun is Life certificates are beautifully framed in our salon – that was a great suggestion you made in the class! We really take pride in learning and growing our knowledge and the training was awesome! Joe, I must say that you did a great job providing really vital infor mation on a number of topics including sunlamp life, understanding how the skin tans and how to maintain equipment. At Tan Athens, we believe in having a staff that is fully trained in all aspects of indoor tanning.

13